Jomjudi Privacy Policy – How We Protect Your Personal Data

This privacy policy explains how jomjudi collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia.

Effective Date: 1 January 2026

SSL Encryption Protected Account Data Secure MYR Payment Information Transparent Cookie Policy No Sale of Data Right to Data Rectification Account Deletion Rights 24/7 Privacy Support SSL Encryption Protected Account Data Secure MYR Payment Information Transparent Cookie Policy No Sale of Data Right to Data Rectification Account Deletion Rights 24/7 Privacy Support

1. Information We Collect

When you register or use the jomjudi platform, we collect various types of information to keep our services running safely and efficiently. This includes:

Account Information

Full name, email address, phone number, date of birth, and encrypted password provided during registration.

Payment Information

Transaction details in MYR including payment method, date, and deposit or withdrawal amounts. Full card numbers are not stored by jomjudi.

Device & Browser Information

Device type, operating system, browser version, IP address, and time zone used when accessing our platform.

Usage Data

Game session records, login timestamps, pages visited, and platform usage patterns for service improvement purposes.

2. How We Use Your Information

Information we collect is used solely for the following purposes and will not be used for any other purpose without your consent:

  • Account management: Creating, verifying, and maintaining user accounts securely.
  • Transaction processing: Processing deposits and withdrawals in MYR accurately and verifying payments.
  • Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
  • Customer support: Assisting users with technical issues, account enquiries, and payment matters.
  • Legal compliance: Complying with applicable legal requirements, including anti-money laundering obligations.
  • Service improvement: Analysing aggregated usage patterns to improve platform performance and user experience.

Jomjudi will not sell, rent, or transfer your personal information to third parties for marketing purposes.

3. Cookies & Tracking Technologies

The jomjudi platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

We use three main categories of cookies:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Anonymously collects information on how users interact with the platform, helping us identify pages that need improvement.
  • Preference Cookies: Storing user preferences such as language and display settings to deliver a more personalised experience.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. We do not use third-party cookies for advertising purposes.

4. Data Storage, Security & Third-Party Sharing

Storage & Security

All jomjudi user data is stored on servers protected with industry-standard encryption. We apply the following technical and organisational measures to safeguard your data:

  • SSL/TLS encryption for all data transmitted between your device and our servers.
  • Passwords are encrypted using a robust hashing algorithm – we never store passwords in plain text.
  • Access to personal data is restricted to staff who require it to carry out their duties only.
  • Continuous system monitoring to detect any unauthorised access attempts.

Third-Party Sharing

Jomjudi does not share users' personal information with third parties except in the following circumstances:

  • Service providers: Licensed payment processors and game providers that require limited information to process transactions or deliver technical services.
  • Legal requirements: When required by law, court order, or a competent authority.
  • Security safeguards: When necessary to prevent fraud or to protect the rights and safety of other users.

All third parties who receive user data are required to adhere to data protection standards equivalent to our own policy.

5. User Rights & How to Exercise Them

As a jomjudi platform user, you have the following rights regarding your personal data:

Right of Access

You may request a copy of the personal information we hold about you at any time.

Right to Correction

You can update or correct inaccurate personal information through your account settings or by contacting our support team.

Right to Erasure

You may request account closure and deletion of your personal data, subject to applicable legal record-retention requirements.

To exercise any of the rights above, please contact our support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe.

6. Policy Changes & Contact Us

Changes to This Privacy Policy

Jomjudi reserves the right to update this privacy policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. Any changes will be published on this page with an updated effective date.

We encourage users to review this page periodically. Continued use of the jomjudi platform after any policy changes are published will be considered acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please get in touch with our team:

  • Via live chat on the jomjudi platform – available 24 hours a day, 7 days a week.
  • Via email: [email protected]

You may also refer to our FAQ page for answers to the most frequently asked questions about your account and privacy.

Questions About Your Data? We're Here to Help

The jomjudi team is committed to addressing all privacy-related enquiries transparently and promptly. Check our FAQ or log in to your account to manage your data settings directly.

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